Topics
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General Questions
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Customer Service &
Installation
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Product Care Tips
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Carpet
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Hardwood Flooring
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Laminate Flooring
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General Flooring
General Questions
What type
flooring products does The
Floor Company offer?
- The
Floor Company
offers top quality products only, and all
from leading manufacturers. All The
Floor Company products are selected
for their quality of construction,
durability and fashionable appearance, and
all carry a long-term warranty.
Does The
Floor Company have any showrooms or
retail outlets? - Because of our convenient, Phoenix based shop-at-home
services, we don't need showrooms or retail
stores. This keeps our costs low, and we
pass those savings on to you!
How do I
shop with The
Floor Company? Is there any
charge or obligation for a shop-at-home
appointment? - The
Floor Company offers
convenient shop-at-home services, at no cost
and no obligation to you. We bring samples
directly to your home, so you can see how
they will look with your existing décor.
Customer Service & Installation
Do I need
to call to confirm the time of installation?
- No, it is not necessary for you to
confirm a time for your installation. A
friendly Az Floor Company Customer Service
Representative will call to confirm your
installation appointment, usually the day
before your install.
Does The
Floor Company sell everywhere in
Arizona? - Yes.
How can I
schedule a free in home sales appointment?
- You can schedule it here by selecting
âSchedule a Free Estimateâ from the top
menu, or you
can contact us at 602-687-6100 to schedule
an appointment. Sales appointments are
generally available between 8 am and 7 pm on
weekdays and Saturdays, 10 am - 4 pm on
Sundays.
What if I
have to re-schedule my sales appointment?
- To re-schedule an appointment, please
contact 602-687-6100; an associate will
be available to assist you.
What
information would the sales representative
need to place an order? -
To place an order, the sales representative
would need a current state issued
identification, and the required deposit. In
addition, if you are a renter, The
Floor Company would
need an âAuthorization Letterâ from your
property owner allowing The
Floor Company to perform work on the
premise.
When can
I expect my sales representative to arrive?
- Your sales representative will arrive
anytime within the two-hour window that
you initially selected during
your appointment set-up.
Why must
all parties making the decision be present
for the entire appointment? - Sales representative's cannot leave
samples at your home. If there is more
than one person required for a purchase
decision, we ask that they be present eed view the samples at the time of the
visit, and to discuss purchasing options.
What
products can be installed Next-Day? - Most of our "In-Stock' products can be installed
next day, including Carpet, Ceramic,
Laminate, Hardwood, but Quartz and Granite
countertops, and other special order and
custom projects take a little longer.
What
brands does The
Floor Company carry?
- The
Floor Company carries a full
range of brands to meet any home owners needs.
We carry most almost all popular flooring and
countertops brands. Please check the 'Brands
& Products'
section for a more detailed listing.
Does The
Floor Company carry Area Rugs?
- We can have any style or color of carpet
you select, cut to any shape or
size, then bound with a complimenting
edge binding of your choice.
What
types of payments does The
Floor Company accept?
- The Floor Company accepts Cashier
Checks, Checks, Money Orders, Certified Checks
and Credit Cards. We have financing
available as well. If interested, an
application would need to be filled out, and
of course, approved.
Does The
Floor Company offer financing? Can I apply
for financing prior to the Sales Appointment?
- Yes, The
Floor Company offers
financing with âNo Interest, No payment
for one yearâ for qualified applicants.
We can pre-approve your financing
prior to the sales appointment, upon
request.
Do The
Floor Company products carry a warranty?
-
Yes, all The
Floor Company products are warranted.
Details for
product warranties can be provided at
anytime, and will be discussed during
your free in-home consultation.
Does The
Floor Company dispose of my old
product? - The
Floor Company does offer
free haul
away options; and we recycle old carpet!
Your sales representative can provide
the details.
Does The
Floor Company clean carpet?
- YES. Using the new 'Pure Water' Steam
Clean Method. Ask for details.
This is truly the absolute best method,
for cleaner, softer, and true green
carpet cleaning.
Does The
Floor Company repair or service
existing products? - No,
The
Floor Company does not
service nor do we do repairs on others
installations, or products that were not
purchased from us.
Does The
Floor Company color
match carpet? - The
Floor Company does
not color match however with the variety of
styles and colors available we can work
towards complimenting your décor.
Does The
Floor Company install on weekends?
- Yes. The
Floor Company can
install on Saturdays. Saturday
installations are highly sought after, and
may require scheduling your job on the next
available or open Saturday. Installations on
Sundays are currently unavailable.
How can I
schedule my installation? - Your Sales Representative can schedule
an installation appointment at the time of
his or her visit. If an installation appointment
was not scheduled with the Sales
Representative, please contact
602-687-6100, and our scheduling
department will be
available to assist you.
How do I
re-schedule my installation? - Please contact 602-687-6100; and our
scheduling department will be able to help you
with your rescheduling.
When will
my installer arrive at my home? - Installers can arrive at anytime between
8:00am and 10am. Check to see if your
1st stop or 2nd stop, etc...
Does The
Floor Company move furniture? - Yes,
The Floor Company does move basic furniture,
but not extremely heavy objects or
pianos, china cabinets, pool tables,
floor model televisions, fish tanks etc...
Is there
a product minimum or limit on purchases?
- No, there is no minimum or limit for
purchases.
Why is my
carpet shedding? - It is not uncommon for new carpet to
shed for up to 120 days. The main reason
for carpet shedding is due to loose
fiber left from the milling process. It
is recommended that the carpet be
vacuumed frequently to eliminate or
minimize the shedding.
I have an
issue or concern regarding my product that
is already installed. - Please contact us at 602-687-6100 or
select âContact Usâ here on this website and
describe how we can be of assistance.
Product Care Tips
How can I
remove dried glue from my laminate flooring?
- Dried glue can be removed from laminate
flooring using an organic solvent such
as mineral spirits, thinner or
fingernail polish remover. Never use
cleaning solvent directly on product and
spot test in a discrete area before
cleaning. Always review your warrantyâs
condition and exclusions prior to using
any solvents.
How do I
remove stains from carpet? - Some carpet stains can be removed using
a spot cleaning kit. Never scrub or
brush stains. Blotting stains is recommended.
Vacuum area after cleaning, and always do a spot
test in a discrete area, before using any
product. Always review your warranties
condition and exclusions prior to using
any solvents.
How can I
repair scratch marks and chips on laminate
flooring? - For scratch marks and minor repairs,
approved laminate floor filler may
correct minor damages. More serious
damages may require replacing a
plank.
How do I
clean my new carpet flooring? - For
carpet floor maintenance, it is
essential to regularly vacuum. To
maintain stain warranty coverage, carpet
must be professional cleaned every 18
months from the date of installation.
For ceramic floor maintenance, do not
use any abrasive cleaning product.
Ceramic flooring can be cleaned by
following cleaning directions on
cleaners specifically approved to clean
tile.
How do I clean my
new hardwood flooring? - For
hardwood floor maintenance, a
lightly moist mop, and a wood
flooring cleaner like 'Bona X' may
be used. Follow cleaning directions
on cleaners that are specifically approved
for
hardwood flooring.
How do I clean my
new hardwood flooring? - For daily
laminate floor maintenance,
a dry dusting with a microfiber cloth is
suggested. For occasional moist cleaning,
mist or spray a microfiber cloth, and if using
a cleaning solvent, only use laminate
flooring recommended cleaning products.
Always review your warrantyâs condition
and exclusions prior to using any
solvents.
Carpet
Does The
Floor Company offer name-brand
carpets? - The Floor
Company offers top quality
carpets from the leading brand names in the
industry, including Shaw, Mohawk, and
Beaulieu.
How
quickly can installation begin? -
The Floor Company prides itself on being
able to provide âImmediate Installation.â
If products you select are in stock,
your flooring can often times be installed
the very next day!
How long
does it take for other companies to install
Carpet? - The Floor
Company offers next day
installation, unlike competitors, who can
take 3 -4 weeks to install.
What type
of Carpet is best for my home? - Several factors should be considered,
before selecting the perfect type of carpet
for your home. Consideration on the area of the home,
and the amount of traffic a room receives.
Your Sales Representative will help you
weigh all of these factors, and help you
choose the right carpet and pad for your
lifestyle and budget. Now offering GREEN
carpet and GREEN pad, for the eco conscious
and earth friendly customers.
What type
of pad or cushion is best for my home?
- As with carpet, there are several types
of cushions to choose from. Each pad type comes
in different varieties and densities, which
determines whether the cushion is soft,
firm, resilient, or supportive. Your Sales
Representative will help you choose the
cushion that fits your type of room, and the
amount of traffic it receives.
What type
of warranty is offered on Carpet? - Depending on the brand, warranties range
from 5 years, to 25 years.
Hardwood Flooring
Does The
Floor Company carry hardwood flooring?
- The Floor Company offers a wide variety of and engineered
hardwood and solid wood floors. Whatever
your needs, The Floor Company can supply a
hardwood floor, that is perfect for you.
Please ask your Customer
Service Representative which products are
available and best in Arizona.
Can my
Hardwood floor be refinished? - All
hardwood floors may at some time require
refinishing depending on age, wear and tear.
A traditional refinish refers to the process
of stripping your floor and re-applying, or
changing the stain color. All The Floor
Company hardwood floors allow for âscreen
and recoats,â which is a process similar to
a refinish but much less disruptive. A
âscreen and recoatâ allows the finish of the
flooring to be restored to its original look
without all of the mess of sanding and
buffing.
Laminate Flooring
What are
the benefits of using The Floor Company
for my laminate flooring? -
The Floor Company's laminate flooring
is designed to be durable, long lasting and
easy to maintain. We purchase our laminate
flooring from only the finest manufacturers
in the world. The Floor Company works
closely on design and styling, to provide our
customers with the assurance of quality
products to fit their lifestyle.
Do I need
to worry about fading? -
The Floor Companyâs laminate flooring, is
pretty much worry-free, because we offer
laminates that are warranted
against fading. Our laminate flooring is
also highly resistant to sunlight,
scratches, stains and burns.
Can a
chip in my laminate floor be replaced?
- Even though The Floor
Company's laminate flooring is extremely durable, it
is not indestructible. If severe damage to
your floor occurs, it is possible to have a
single plank replaced without ruining your
entire floor.
How is
laminate flooring installed? -
The Floor Company laminate flooring
is installed using a state-of-the-art
locking system that will give your floor
years of solid performance. This
installation method does not require glue,
so there is virtually no post-installation
cleaning required.
Can
laminate flooring be installed in all of the
rooms in my home? - Yes. Our laminate flooring can be
installed anywhere in your home. Some of our
floors even include a water damage warranty, making
them safe to install in bathrooms and other
areas where moisture may be a concern.
Can
Laminate flooring be installed on my stairs?
- Yes.
Can
Laminate flooring be installed over my
existing floor? - The
Floor Company can install
laminate flooring over any level concrete,
vinyl, ceramic or hardwood floor.
Can my
laminate floor really be installed the very
next day? - Because of an exclusive agreement we have
with our suppliers, we can frequently
install your flooring the very next day. On
occasion, the transition moldings may need
to be ordered, as they are not stocking
items.
General Flooring
Does The
Floor Company offer name-brand
flooring products? - The Floor
Company carries a wide
variety of flooring brands. Many of the
largest manufacturers in the world make
flooring to our stringent specifications.
Your Sales Representative can provide you
with a complete list of our brands during
your appointment.
How
quickly can installation begin? -
The Floor Company prides itself on being
able to provide immediate installation. Laminate,
carpet, hardwoods and tile
flooring can be installed within a couple of
days from the day you order, and next day,
upon request.. providing materials are in
stock, and scheduling allows it.
How long
does it take for other companies to install
hard surface flooring products? -
The Floor Company installs hard
surface flooring and carpet, usually next day, while other
companies can take weeks to measure and
install.
Do you
carry vinyl, linoleum, or VCT? - We offer a great alternative â Laminate!
Not only wood look laminates, but tile and
stone looks as well ! All of these choices will provide a
durable finish that, if maintained properly,
will long outlast the average vinyl floor.
Do you
finish jobs with transition moldings?
- All of The Floor Company installations
are professionally finished with
fashionable, coordinating trim, or you may
select optional blending or coordinating new baseboards,
but we usually remove and reset your
existing baseboards.
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