|
Frequently Asked Flooring Questions
FAQ'S
Topics
-
General Questions
-
Customer Service &
Installation
-
Product Care Tips
-
Carpet
-
Hardwood Flooring
-
Laminate Flooring
-
General Flooring
General Questions
What type
of quality of products does The Floor
Company offer?
The Floor Company offers top quality
products only, from leading manufacturers.
All The Floor Company products are selected
for their quality of construction,
durability and fashionable appearance, and
all carry a long-term warranty.
Does The
Floor Company have any showrooms or
retail outlets?
Because of our convenient, shop-at-home
service, we don't need showrooms or retail
stores. This keeps our costs low, and we
pass those savings on to you!
How do I
shop with The Floor Company ? Is there any
charge or obligation for a shop-at-home
appointment?
The Floor Company offers a
convenient shop-at-home service, at no cost
and no obligation to you. We bring samples
directly to your home, so you can see how
they will look with your existing décor.
Customer Service & Installation
Do I need
to call to confirm the time of installation?
No, it is not necessary for you to
confirm a time for your installation. A
friendly The Floor Company Customer Services
Representative will call to confirm your
installation appointment.
Does The
Floor Company sell everywhere in
Arizona?
Yes.
How can I
schedule a free at home Sales Appointment?
You can schedule it here by selecting
“Schedule a Free in Home Estimate” or you
can contact us at 602-790-8816 to schedule.
Sales appointments are generally available
between 8 am and 7 pm on weekdays
Saturdays.
What if I
have to re-schedule my Sales Appointment?
To re-schedule an appointment, please
contact 602-790-8816; an associate will
be available to assist you.
What
information would the Sales Representative
need to place an order?
To place an order the sales
representative would need a current
state issued identification and the
required deposit in a form of Cashiers
Checks, Money Orders, Certified Checks
or Bankcards. In addition, if you are a
renter, The Floor Company would
need an “Authorization Letter” from your
property owner allowing The Floor
Company to perform work on the
premise.
When can
I expect my Sales Representative to arrive?
Your sales representative will arrive
anytime within the two-hour window that
you initially selected during
appointment set-up.
Why must
all parties making the decision be present
for the entire appointment?
Sales representative's cannot leave
samples at your home. If there is more
than one person required for a purchase
decision, they would need to be present
to view the samples at the time of the
visit and discuss purchasing options.
What
products can be installed Next-Day?
Most of our products can be installed
next day, including Carpet, Ceramic,
Laminate, Hardwood and Natural Stone
countertops take a little longer.
What
brands does The Floor Company carry?
The Floor Company carries a full
range of brands to meet a home owners needs.
We carry popular brands such as Mohawk,
Shaw, Stainmaster, Check the 'Brands'
section for a listing.
Does The
Floor Company carry Area Rugs?
We can have any color or kind of carpet
you select, cut and bound to any shape or
size, then bound with a complimenting
binding of your choice.
What
types of payments does The Floor Company
accept?
The Floor Company accepts Cashier
Checks, Money Orders, Certified Checks
and Bankcards.
Does The
Floor Company offer financing? Can I apply
for financing prior to Sales Appointment?
Yes, The Floor Company offers
financing with “No Interest, No payment
for one year” for qualified applicants,
we cannot provide pre-approved financing
prior to the Sales Appointment.
Do The
Floor Company products carry a warranty?
Yes, all The Floor Company
products are warranted, details for
product warranty can be provided at time
of an at home visit.
Does The
Floor Company dispose of my old
product?
The Floor Company does offer haul
away options; and we recycle old carpet!
Your sales representative can provide
these details.
What is
the free-gift?
Free gifts are available and may vary
according to the promotional calendar.
Movie tickets and passes, and chocolate
and wine gift baskets are frequently
requested, so let the consultant know
how many people in your immediate
family.
When do I
receive my free gift?
Free gifts may be given during your
sales representative visit or may be
mailed to your home after your
installation.
Does The
Floor Company clean carpet?
YES. Using the new 'Pure Water' Steam
Clean Method. Ask for details,
this is truly the absolute best method,
for cleaner, softer carpet.
Does The
Floor Company repair or service
existing products?
No, The Floor Company does not
service nor do we do repairs on existing
products.
Does The Floor Company color
match carpet?
The Floor Company does not color
match however with the variety of styles
and colors available we can work towards
complimenting your décor.
Does The
Floor Company install on weekends?
Depending on local municipality
restrictions The Floor Company can
install on Saturdays. Installations on
Sundays are currently unavailable.
How can I
schedule an installation appointment?
Your Sales Representative can schedule
an installation appointment at time of
visit, if an installation appointment
was not scheduled with the Sales
Representative; please contact
602-790-8816 our associate will be
available to assist you.
How do I
re-schedule my installation?
Please contact 602-790-8816; an
associate will be available to help you
with your appointment.
When will
my installer arrive at my home?
Installers can arrive at anytime between
8:00am and 10am. Check to see if your
1st stop or 2nd stop, etc...
Does The
Floor Company move furniture?
Yes, The Floor
Company does move basic furniture,
but not extremely heavy objects (e.g.,
pianos, china cabinets, pool tables,
floor model televisions, etc.)
Is there
a product minimum or limit on purchases?
No, there is no minimum or limit for
purchases.
Does The
Floor Company request required
permits?
Yes, required permits are requested by
The Floor Company .
Why is my
carpet shedding?
It is not uncommon for new carpet to
shed for up to 120 days. The main reason
for carpet shedding is due to loose
fiber left from the milling process. It
is recommended that the carpet be
vacuumed frequently to eliminate or
minimize the shedding.
How can I
contact GE regarding my account?
For any questions regarding an existing
GE account, please call: 800-333-1071.
I have an
issue or concern regarding my product that
is already installed.
Please contact us at 602-790-8816 or
select “Contact Us” here on this website and
describe how we can be of assistance.
Product Care Tips
How can I
remove dried glue from my laminate flooring?
Dried glue can be removed from laminate
flooring using an organic solvent such
as white spirit or thinner. Never use
cleaning solvent directly on product and
spot test in a discrete area before
cleaning. Always review your warranty’s
condition and exclusions prior to using
any solvents.
How do I
remove stains from carpet?
Some carpet stains can be removed using
a spot cleaning kit, never scrub or
brush stains, blotting is recommended,
vacuum area after cleaning, always spot
test in a discrete area before using any
product. Always review your warranties
condition and exclusions prior to using
any solvents.
How can I
repair scratch marks and chips on laminate
flooring?
For scratch marks and minor repairs,
approved laminate floor filler may
correct minor damages. More serious
damages may require replacing a
plank.
How to
clean flooring product?
For Carpet floor maintenance it is
essential to regularly vacuum. To
maintain stain warranty coverage carpet
must be professional cleaned every 24
months from installation
For Ceramic floor maintenance do not
use any abrasive cleaning product.
Ceramic flooring can be cleaned by
following cleaning directions on
solvents specifically approved to clean
tile.
For Hardwood floor maintenance a
lightly moist mop and a simple cleaning
solution made with vinegar and water may
be used. Following cleaning directions
on solvents specifically approved to
hardwood flooring can also be tried.
For daily Laminate floor maintenance
a dry dusting with a microfiber cloth is
suggested. For occasional moist cleaning
water spray a microfiber cloth, if using
a cleaning solvent only use laminate
flooring recommended cleaning solvent.
Always review your warranty’s condition
and exclusions prior to using any
solvents.
Carpet
Does The
Floor Company offer name-brand
carpets?
The Floor Company offers top quality
carpets from the leading brand names in the
industry, including Shaw, Mohawk, and
Beaulieu.
How
quickly can installation begin?
The Floor Company prides itself on being
able to provide “Immediate Installation.”
Like many other The Floor Company
products, your carpet can be installed the
very Next Day!
How long
does it take for other companies to install
Carpet?
The Floor Company offers next day
installation, unlike competitors, who can
take weeks to install.
What type
of Carpet is best for my home?
Several factors should be considered
before selecting the perfect type of Carpet
for your home including the area of the home
and the amount of traffic a room receives.
Your Sales Representative will help you
weigh all of these factors and help you
choose the right Carpet and pad for your
lifestyle and budget.
What type
of pad or cushion is best for my home?
As with Carpet, there are several types
of cushions to choose from. Each type comes
in different varieties and densities, which
determines whether the cushion is soft,
firm, resilient, or supportive. Your Sales
Representative will help you choose the
cushion that fits your type of room and the
amount of traffic it receives.
What type
of warranty is offered on Carpet?
Depending on the brand, warranties range
from 7 years, to 20 years on the products,
and The Floor Company guarantees the
installations for one full year.
Hardwood Flooring
Does The
Floor Company carry Hardwood flooring?
In most markets The Floor Company
offers a wide variety of and engineered
Hardwood flooring, which is best for most
rocky mountain climate States. We
also offer solid wood floors. Whatever
your needs, The Floor Company can supply a
Hardwood floor for you. Ask your Customer
Service Representative which products are
available in your area.
Can my
Hardwood floor be refinished?
The Floor Company Hardwood flooring
is designed for long-term durability. All
Hardwood floors may at some time require
refinishing depending on age, wear and tear.
A traditional refinish refers to the process
of stripping your floor and re-applying or
changing the stain color. All The Floor
Company Hardwood floors allow for “screen
and recoats,” which is a process similar to
a refinish but much less disruptive. A
“screen and recoat” allows the finish of the
flooring to be restored to its original look
without all of the mess of sanding and
buffing.
Laminate Flooring
What are
the benefits of using The Floor Company
for my Laminate flooring?
The Floor Company Laminate flooring
is designed to be durable, long lasting and
easy to maintain. We source our Laminate
flooring from only the finest manufacturers
in the world. The Floor Company works
closely on design and styling to provide our
customers with the assurance of quality
products to fit their lifestyle.
Do I need
to worry about fading?
The Floor Company ’s Laminate flooring is
worry-free, because we offer a warranty
against fading. Our Laminate flooring is
also highly resistant to sunlight,
scratches, stains and burns.
Can a
chip in my Laminate floor be replaced?
Even though The Floor Company
Laminate flooring is extremely durable, it
is not indestructible. If severe damage to
your floor occurs, it is possible to have a
single plank replaced without ruining your
entire floor.
How is
Laminate flooring installed?
The Floor Company Laminate flooring
is installed using a state-of-the-art
locking system that will give your floor
years of solid performance. This
installation method does not require glue,
so there is virtually no post-installation
cleaning required.
Can
Laminate flooring be installed in all of the
rooms in my home?
Yes. Our Laminate flooring can be
installed anywhere in your home. Some of our
floors even include a water warranty, making
them safe to install in bathrooms and other
areas where moisture may be a concern.
Can
Laminate flooring be installed on my stairs?
Yes.
Can
Laminate flooring be installed over my
existing floor?
The Floor Company can install
Laminate flooring over any level concrete,
vinyl, ceramic or hardwood floor.
Can my
Laminate floor really be installed Next Day?
Because of an exclusive agreement we have
with our suppliers, we can frequently
install your flooring Next Day, and it even
carries a full manufacturer warranty!
General Flooring
Does The
Floor Company offer name-brand
flooring products?
The Floor Company carries a wide
variety of flooring brands. Many of the
largest manufacturers in the world make
flooring to our stringent specifications.
Your Sales Representative can provide you
with a complete list of our brands during
your appointment.
How
quickly can installation begin?
The Floor Company prides itself on being
able to provide “Immediate Installation.”
Like many other The Floor Company
products, our Laminate, Hardwood and Ceramic
flooring can be installed the very Next Day!
How long
does it take for other companies to install
Hard Surface flooring products?
The Floor Company installs Hard
Surface Flooring next day, while other
companies can take weeks to measure and
install.
Do you
carry Vinyl, Linoleum, or Vinyl Composition
Tile?
We offer a great alternative – Laminate.
Many of our markets offer Laminate not only
in wood looks, but in tile and stone looks
as well! All of these choices will provide a
durable finish that, if maintained properly,
will long outlast the average vinyl floor.
Do you
finish jobs with transition moldings?
All of The Floor Company installations
are professionally finished with
fashionable, coordinating trim, or you may
select optional matching new baseboards, or
may request us to remove and replace your
existing baseboards.
|